Service Delivery Policy

Service Delivery Information

1. Service Confirmation

Once your order has been successfully placed and payment has been confirmed, our team will review your request and begin preparing the selected service based on the project requirements, specifications, and information provided by you.

Most projects are initiated within 1–2 business days after payment confirmation. Certain projects may require additional consultation, planning, information gathering, or technical evaluation before work begins.

2. Customization Services, Scope of Delivery, and Estimated Completion Timeframes

Aethelise provides customized digital services tailored to the specific requirements of each client. The scope of delivery and estimated completion timeframe for each service are outlined below.

Logo Design Services

  • Scope of Delivery: Custom logo concepts, design revisions included in the selected package, final logo files, branding assets, and source files where applicable.
  • Estimated Completion Timeframe: Approximately 3–7 business days.

Marketing Services

  • Scope of Delivery: Customized marketing materials, promotional content, campaign assets, reports, creative deliverables, and related project files as specified in the selected service package.
  • Estimated Completion Timeframe: Approximately 5–15 business days.

Video & Audio Services

  • Scope of Delivery: Edited video files, audio files, multimedia content, production assets, and revisions included within the purchased package.
  • Estimated Completion Timeframe: Approximately 5–20 business days.

Development & IT Services

  • Scope of Delivery: Websites, software applications, source code, technical documentation, implementation deliverables, testing outputs, and other project-related materials agreed upon before project commencement.
  • Estimated Completion Timeframe: Approximately 7–30 business days or longer depending on project complexity, scope, and technical requirements.

The specific deliverables included in a service will be described on the applicable service page, quotation, proposal, invoice, order confirmation, or project agreement.

3. Delivery Method

All services are delivered electronically through email, secure download links, cloud storage platforms, project management systems, online collaboration platforms, video conferencing tools, or other mutually agreed communication channels.

No physical products are shipped.

4. Client Responsibilities

Clients are responsible for providing complete, accurate, and timely information necessary for project completion, including project requirements, branding materials, content, technical specifications, approvals, access credentials where required, and feedback.

Delays resulting from incomplete information, delayed approvals, unavailable contacts, revision requests, or changes to project requirements may affect the estimated delivery timeframe.

5. Revisions

Where revisions are included within the purchased service package, revisions will be completed according to the agreed project scope. Requests for additional work, new features, expanded requirements, additional concepts, or changes beyond the original project requirements may require additional fees and additional delivery time.

6. Project Delays

While we make reasonable efforts to complete projects within the estimated timeframe, delivery schedules may occasionally be affected by project complexity, client response times, requested revisions, technical issues, maintenance activities, third-party service interruptions, force majeure events, public holidays, cybersecurity incidents, internet connectivity issues, or other circumstances beyond our reasonable control.

If significant delays occur, we will make reasonable efforts to notify affected clients.

7. Service Availability

Our digital services are available to customers in many countries and regions, subject to applicable laws, payment verification requirements, technical availability, export regulations, sanctions restrictions, and operational limitations.

Certain services may be unavailable or restricted in specific jurisdictions due to legal, regulatory, technical, or business considerations.

8. Service Fees

Service pricing is displayed on the applicable service page or provided through a quotation before purchase. Customers are responsible for reviewing the selected service, project scope, deliverables, pricing, and applicable terms before placing an order.

Applicable taxes, sales taxes, value-added taxes, or other government-imposed charges may be collected where required by applicable law.

9. Customer Support

If you have any questions regarding your project, service deliverables, delivery schedule, revisions, project requirements, or project status, please contact our customer support team. We are committed to maintaining clear communication and providing professional assistance throughout every stage of the project.

Company Information

Company Name: Aethelis INC

Company Address: 1755 Telstar Dr, Suite 204, Colorado Springs, CO 80920, United States

Customer Support Email: [email protected]